Not happy? We make it right. 100%, guaranteed.

If something we sent you is damaged, defective, or not what you ordered, we will replace it or refund you in full — 100% of the time, no exceptions. That's a promise, not a disclaimer. We sell affordable accessories, but that never means "good enough" quality — if a product doesn't work the way it should, it's on us to make it right.

You can request a return or replacement within 7 days of delivery. To be eligible, the product should be:

• Unused and in the same condition you received it
• In its original packaging, with all accessories, manuals and freebies included
• Accompanied by the invoice or order ID

If the item is damaged, defective, or the wrong product entirely, none of the above applies — we'll sort it out regardless of packaging condition.

For health and hygiene reasons, we can't accept returns of earbuds, neckbands or ear tips that have been used/worn, unless the product itself is defective or damaged on arrival. This is standard across the audio accessories industry and exists purely to protect the next customer — it doesn't apply to unopened or faulty products.

This is where our guarantee matters most. If your order arrives damaged in transit, stops working shortly after use, or isn't the item you ordered, contact us within 7 days with:

• Your order ID
• A photo or short video of the issue

We'll verify it quickly and, at your choice, send a free replacement or issue a full refund — you don't pay for return shipping in this case.

1. Go to "Your Orders" and select the item, or contact support directly.
2. Tell us the reason and attach a photo if the product is damaged/defective.
3. We'll confirm pickup (or a self-ship address) within 24–48 hours.
4. Once we receive and inspect the item, we process your refund or replacement.

If the return is because the product is damaged, defective or incorrect, return shipping is free — we'll arrange a reverse pickup wherever available. If you're returning an item simply because you changed your mind (and it's eligible per Section 2), a reasonable return shipping fee may apply, deducted from your refund.

Once your return is received and inspected (usually within 2–3 business days), we initiate your refund immediately. Since all payments are processed through Razorpay, refunds go back to your original payment method — card, UPI or net banking — automatically. Depending on your bank, this typically shows up within 5–7 business days of us initiating it.

If you paid Cash on Delivery, we'll ask for your bank/UPI details to transfer the refund directly.

Wrong colour, wrong phone-cover model, or just fancy a different product of equal value? Let us know when you raise the return — we're happy to exchange instead of refunding, and we'll only ask you to pay (or we'll refund) any price difference.

Orders can be cancelled for a full, instant refund any time before they're shipped. Once an order has shipped, it can't be cancelled mid-transit — but you're covered by our standard 7-day return policy once it arrives.

If tracking shows your order as delivered but you didn't receive it, or it's significantly delayed beyond the estimated window, contact us — we'll investigate with our courier partner and either arrange a reshipment or a full refund, whichever you'd prefer. This isn't something you should ever have to chase for long.

For any return, refund or replacement request, email sindharajjak25@gmail.com with your order ID, or reach us through our Contact page. We reply within 24 hours, every time.