No Return. No Refund. Genuine product issues only.

If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.

Claims submitted after 24 hours of delivery may not be accepted.

For any damage, missing item, defective product, or wrong-product claim, a clear and continuous unboxing video is mandatory.

The video should:

• Start before opening the package.
• Clearly show the shipping label/order details.
• Show the package from all sides.
• Show the complete opening of the package.
• Clearly show the product and any damage or issue.
• Be continuous and unedited.

If an unboxing video is not provided, we may be unable to verify the condition of the product at the time of delivery, and the claim may not be accepted.

A claim may be considered only if:

• Product arrives physically damaged.
• Product is defective/not working when received.
• An important item/accessory is missing.
• Another genuine delivery-related product issue is confirmed by our team.

We do not accept returns or refunds for:

• Change of mind
• Wrong model ordered by the customer
• Product not liked by the customer
• Colour or design preference
• Compatibility issues caused by the customer
• Accidental damage after delivery
• Improper use or handling
• Water/liquid damage
• Normal wear and tear
• Any issue reported after the 24-hour claim period

Every claim will be reviewed by our team. Providing an unboxing video and photos does not automatically guarantee a replacement or refund.

If the issue is verified, we may provide a replacement or refund, depending on the situation and product availability.

24 HOURS + UNBOXING VIDEO REQUIRED

No Return. No Refund. Genuine product issues only. Any eligible issue must be reported within 24 hours of delivery with a clear, continuous unboxing video.